At runningcoco, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
🔄 1. Return Eligibility
- Items must be returned within 30 days of receipt.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
- Items marked as “Final Sale” or customized products are not eligible for return or refund unless defective or damaged.
📦 2. Return Process
- Contact Us: Email us [email protected] with your order details and the reason for the return.
- Approval: Our team will review your request and provide return instructions.
- Shipping: Ship the item back to the address provided in our return instructions.
- Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
💳 3. Refund Process
- Once approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
- If your refund is delayed, please check with your bank or payment provider first, then contact us for further assistance.
🚚 4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
❌ 5. Non-Refundable Items
- Final sale or clearance items
- Customized or personalized products
- Items returned beyond the 30-day return window
📞 6. Contact Us
If you have any questions about our return and refund policy, feel free to reach out:
- Email: [email protected]
- Phone: +91-630-265-9451
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
- Address: D No. Plot No. 128, Subhan Colony, Chandrayangutta, Bandlaguda, Charminar, Hyderabad, Telangana, 500005
Thank you for shopping with runningcoco! We value your trust and are dedicated to ensuring a smooth and hassle-free return experience.
This policy may be updated periodically. Please check back for the latest version.
Does this Return & Refund Policy meet your needs? Let me know if you need further adjustments! 😊