At runningcoco, we are committed to providing exceptional customer service to ensure a seamless shopping experience. Whether you have questions, need assistance with your order, or face any issues, our dedicated support team is here to help.
📞 1. How to Contact Us
You can reach our customer support team through the following channels:
- Email: [email protected]
- Phone: +91-630-265-9451
- Live Chat: Available on our website during business hours
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
We strive to respond to all inquiries within 24 hours on business days.
💬 2. Common Inquiries We Handle
Our support team is ready to assist with:
- Order status and tracking
- Returns, refunds, and exchanges
- Payment and billing inquiries
- Product information and recommendations
- Technical support for website issues
🕒 3. Response Time
- Emails: Within 24 hours (business days)
- Phone Support: Immediate assistance during business hours
- Live Chat: Real-time assistance during business hours
For inquiries received outside business hours, we will respond as soon as possible on the next working day.
📚 4. Self-Service Resources
For quick solutions, you can also check:
- FAQs Page: Find answers to common questions.
- Order Tracking Page: Monitor your order status using your tracking number.
- Return & Refund Policy: Understand our return process and guidelines.
🌟 5. Feedback and Suggestions
We value your feedback and continuously strive to improve our products and services. Please share your suggestions or concerns with us at [email protected].
🛡️ 6. Customer Satisfaction Guarantee
Your satisfaction is our priority. If you’re not happy with our service, please let us know, and we’ll do our best to make it right.
Thank you for choosing runningcoco. We’re here to ensure your experience with us is nothing short of excellent.
This policy may be updated periodically. Please check back for the latest version.
Does this Customer Support policy meet your requirements? Let me know if you’d like any adjustments! 😊